Return Policy
1. Return Window:
2. Return Conditions:
Product Condition:
The product must be in its original condition, unused, and undamaged.
Packaging:
The product must be returned in its original packaging with all accessories.
Proof of Purchase:
You must provide a copy of your order confirmation or invoice.
3. Return Process:
Contact Us:
To initiate a return, please contact our customer support team at luxegemsllc@gmail.com or 341-2499-264.
Return Authorization:
We will provide you with a return authorization number (RA number).
Shipping:
You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method to ensure safe delivery.
4. Refunds:
Refund Method:
Refunds will be issued to your original payment method.
Processing Time:
Please allow up to [Number] business days for your refund to be processed.
5. Exceptions:
Custom Orders:
Custom orders are generally non-returnable.
Sale Items:
Sale items may have restrictions on returns.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately for a replacement or refund.
6. Additional Notes:
Shipping Costs:
Return shipping costs are not refundable unless the return is due to our error.
Exchange:
If you would like to exchange a product for a different size or style, please contact us to arrange a return and re-order.
