Questions, answered.

In-stock pieces ship within two business days. Made-to-order pieces (most rings) ship in 10 to 21 days. Custom commissions are 4 to 8 weeks from the approved sketch. Lead time is listed on every product page.

Every piece is produced by Luxe Gems's US-based production partners to our quality standards. No drop-shipping, no overseas casting house. Final inspection and packaging are handled in-house before every shipment.

Yes, for custom pieces. Book a virtual consultation and a specialist will walk you through each stage by video.

Both. We sell the right stone for the budget and the taste. Read our plain take if you are deciding.

Every diamond over 0.50ct ships with a GIA or IGI certificate. Smaller side stones are graded in-house to the same standard.

We do not knowingly source Russian-origin stones. Every natural diamond ships Kimberley-Process compliant. If an inventoried stone is Russian-origin it is flagged in our system and pulled from public listings.

Lifetime warranty on craftsmanship defects. First resize within one year: free (eternity bands excluded). Normal wear polishing and rhodium re-plating quoted at cost.

Not covered by our warranty. We recommend Jewelers Mutual insurance for valuable pieces. We can provide an appraisal for policy paperwork.

Canada, UK, EU, Australia, New Zealand, and Japan. Buyer pays duties and import VAT. Blocked countries list follows OFAC sanctions.

30 days on in-stock pieces. Made-to-order pieces are case-by-case. EU orders have the 14-day statutory right of withdrawal. Full details.

Signed card, linen pouch, walnut box. Double-boxed for transit. Direct-signature delivery only, no porch drops. Insured at full replacement value.

Yes. Use our ring sizing guide or request a complimentary printable sizer. For partner rings ordered as a surprise, we can size quietly from any ring they already wear.

First resize within 12 months is free on ordinary bands. Eternity bands, channel-set pieces, and full-pave rings cannot be resized structurally. They are remade. Price depends on the setting.

Interior engraving on any ring, +$120. Up to 20 characters, engraved in-house. No laser. Submit the text at checkout. Block letters, italic script, or a date in numerals.

Yes. Homeowner policies cap jewelry well below replacement. We recommend Jewelers Mutual. Most customers end up around 1 to 2 percent of insured value annually.

Every piece over $2,000 ships with a signed appraisal at retail replacement value. Appraisal paperwork is what your insurer will want. If you need a GIA-listed independent appraisal, we can refer you to a vetted independent appraiser.

Yes. We also source third-party GIA or IGI certified stones, buy them sight-unseen from trusted dealers, and set them per your spec. Bring a stone you already own, same timeline, same fee structure. We check the cert and quote the setting separately.

Custom pieces typically take four to eight weeks. Rush is case-by-case. If we can fit yours into two or three weeks, we will, for an additional fee that depends on production capacity and whether we need to source the stone. Always worth asking.

Book a 30-minute call. We walk through where each sits on price, resale, ethics, and appearance. No pressure, no upsell. Ten percent of clients switch direction after that call.

Affirm at checkout for US orders, 3 to 24 months, subject to approval. Bank wire or ACH if you prefer. Wire transfer on orders over $10,000 earns a 2 percent discount to offset card fees.

The buyer, at delivery. We ship DDU (Delivered Duties Unpaid). Duties and import VAT vary by country. Your courier collects them before final delivery. UK and EU customers should budget 20 to 22 percent on top of the piece price.