PRIVACY POLICY
What we collect. And what we do not.
Luxe Gems respects your privacy. This policy explains what is collected when you visit the site or place an order, and how you can request, export, or delete it.
Last updated May 8, 2026
No. 01 What we collect
Information we hold
- Account data. Name, email, phone, and shipping address when you create an account or place an order.
- Order data. Products ordered, prices, shipping details, and order status.
- Device data. IP address (stored as a hash), browser type, and cookie identifiers used for authentication and fraud prevention.
No. 02 How we use it
Purpose of processing
- Fulfilling orders, issuing receipts, and handling returns.
- Responding to your questions and providing support.
- Sending order, shipping, and repair updates.
- Marketing email only with your explicit opt-in.
- Preventing fraud and complying with applicable laws.
No. 04 Your rights
Access, export, delete
You can request a copy of your data or ask us to delete it. Write privacy@luxegemsco.com. We respond within 30 days.
No. 05 Data transfers
Where data travels
Some processing happens at Cloudflare edge locations worldwide. Payments are processed by Stripe. Marketing email, if opted-in, is sent via Resend. Each is bound by written data processing agreements.
No. 06 Contact
Questions about your data
Write privacy@luxegemsco.com. Our full Data Protection Officer contact and EU representative are available on request. We respond within 48 hours.