Looked after, for the life of the piece.

The warranty covers any defect in materials or workmanship: a stone that loosens in its setting, a prong that wears through earlier than expected, a clasp that fails, plating that lifts. If we made it, we stand behind it for as long as the piece exists.

Covered services include prong re-tipping, rhodium re-plating on white gold, polishing, cleaning, and tightening any loose stone. We handle these in-house or through our vetted jewelry partners, never an unknown third party.

Scratches and patina from everyday wear are part of the material. We will polish and refinish for a quoted fee, but they are not warranty work.

Loss, theft, and accidental damage (a stone struck out of its setting in a fall) are not covered. We recommend a dedicated jewelry policy through Jewelers Mutual or BriteCo. Most Luxe Gems pieces ship with an appraisal at replacement value, which is what your insurer will ask for.

1. Write hello@luxegemsco.com with your order number and a photo of the piece. A specialist responds within one business day.
2. We issue a prepaid, insured FedEx return label. Ship the piece to the Luxe Gems Seattle studio.
3. Once received, we assess and complete the work in 10 to 14 business days, then ship back insured at no cost.

Resizing is handled separately from warranty work. First resize within the first year is free on standard bands. See the resizing policy for fees beyond that and pieces we cannot resize structurally.