Fair rules, plainly stated.
Thirty-day window on in-stock, non-personalized pieces. Made-to-order and custom work follow their own terms, explained below.
- Return Window30 days
- ConditionUnworn, original packaging
- Made-to-OrderNot returnable
- EU Withdrawal14 days, statutory
- Return ShippingPrepaid and insured
- Refund2 business days after inspection
Thirty Days
The return window
Thirty days from delivery for in-stock, non-personalized pieces. The item must be unworn, uninscribed, and returned with its original packaging and certificate.
Personal Work
Made to order and custom
Made-to-order pieces (most rings) are not returnable because they are cut and set specifically for you. If there is a defect, we repair or replace it at our cost.
European Union
Statutory right of withdrawal
EU customers have a fourteen-day right of withdrawal per Directive 2011/83/EU for non-personalized pieces. The model form is attached to the delivery paperwork.
How to Return
Starting a return
- Write returns@luxegemsco.com with your order number. We respond within 24 hours.
- We issue a prepaid, insured FedEx return label.
- Once received and inspected (usually 2 business days), we refund to your original payment method.
Resizing
Resizing and repair
First resize within the first year is free. See resizing policy for fees, timelines, and what we can and cannot resize. Write Contact to start a resize or repair ticket.
Still have questions?
A specialist replies within one business day. Quiet, considered, and no obligation.
Anything that is not covered here?
A specialist will reply within one business day. Complimentary, and no obligation.